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5.Cancellation Policy: Once an order has been submitted, your credit card will be charged. Our ordering process is streamlined so that your order is immediately sent to processing and then is promptly shipped. Please order carefully. You can contact zhen-gongfu.com customer service.
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Basically all the order would be sent within 24 hours after your order has been paid and confirmed. We will change the stauts of the order as soon as your order has been processed. We do not accept your order until we receive notice from our credit card merchant that your payment has been authorized and/or we have received payment in full in cleared funds. All the noticed information will be sent through email. You can also reach us via the customer service through the contact information supplied on the website. Your Patience is appreciated if you get late reply.
Please make sure that the billing address and the shipping address will be the same. And we will not responsible for the lost that would bring to you for the wrong address you given on our website. And we will not send the orders to any other address except the billing address on your paypal account.Your order for products shall only be binding on us when you receive confirmation that a product has shipped. If we refuse your order, your money will be returned in full.
You are responsible for the accuracy of all information you provide that is necessary for us to process your order and/or ship your order to the correct location. If an order has not been shipped, or shipped to an incorrect location due to such inaccuracy, you alone are responsible.
The orders will be sent through flate rate EMS and the delivery date is around 9 days. however,dates for delivery are estimates only and are not guaranteed. Time is not of the essence in relation to such dates. They are also subject to any matter beyond our reasonable control.
If a delivery requires a signature to confirm receipt, it is your responsibility to ensure that there is someone at the delivery address to sign for the products when delivered. It is also your responsibility to collect the products from any postal collection depot and/or arrange an alternative delivery date if you are not available to sign for the products.
We are not responsible for safe delivery of goods because we do not ship the products directly. If the products are not delivered, arrive late, or are damaged in transit, you must take this up with the carrier. We will provide you with their contact details upon request.